Job Description

Job Summary:

• Assists patients with billing issues and/or inquiries and works to bring any problems to a favorable resolution.
• Acts as liaison between PBO and outside vendors and addresses issues such that productivity is maximized for both.
• Processes bankruptcy and estate accounts and fills requests for itemized bills in a prompt, timely and accurate manner.
• Prepares and files refund requests.
• Accurately and thoroughly documents pertinent events regarding the handling of the account, including researching prior accounts.
• Posts payments and contractual to appropriate patient accounts and moves balances to patient balance or secondary insurance as required.
• Balances deposits to Cerner and/or CPSI, posting daily and reconciles any discrepancies.
• Demonstrates and encourages team behavior and exceptional patient/guest experiences.
• Upholds and promotes patient safety and quality.
• Manages all insurance authorization demands per payor.

Education:

High school diploma or equivalent. Certification or experience in medical billing. Experience:

2 or more years' experience in healthcare billing preferred. 1 or more years' experience in Home Health billing preferred. Some Home Health Oasis knowledge also preferred.


Additional Skills/Abilities:

Excellent verbal and written communications skills. Excellent computer skills, working with Microsoft Word and Excel spreadsheets. Strong organizational skills and ability to work under time restraints.

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