Job Description

Client Relationship Representative

The CRR EM is responsible for retaining existing client relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing small to medium market clients by:

• Leveraging technology to ensure they see a return on current and future investments.
• Identifying and developing additional revenue opportunities to add to their portfolio.
• Maximizing employee and client usage of Paycom solutions

Responsibilities

• Provide strategic recommendations to clients on ways to streamline processes, increase usage and value of current portfolio, and expand solutions that align with client goals and initiatives.
• Proactively analyze, clarify, and validate client needs on an ongoing basis.
• Partner with EMAR/TSR/CRR to ensure a smooth and effective transition and continuity of exceptional customer service.
• Consult the client to identify opportunities for further business process improvements, and prepare a compelling business case including pain points, cost justifications, and high-impact needs.
• Maintain relationships at C-level and throughout the organization in support of providing business solutions and tools
• Engage in product development efforts by delivering feedback on needs and opportunities for the organization.
• Successfully lead and manage implementation on products are added and hold clients accountable to deadlines to ensure on time starts.
• Drive projects to a successful and timely completion while achieving position metrics and customer satisfaction.
• Drive revenue, retention, and growth while maintaining client satisfaction and loyalty.
• Conduct the required number of meetings on a weekly basis
• Prepare a strategic agenda, review usage and system updates, identify needs and opportunities, and provide insight that helps clients maximize the value of an employee HR lifecycle within Paycom

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