Job Description

Coordinator

A Coordinator is responsible for operational sales efforts related to the Company's various events and services. Primary responsibilities include managing the event live process, handling multiple tasks and projects, anticipating event needs, discerning work priorities, and meeting deadlines with minimal supervision. This is a fast-paced role, where the Coordinator will need to handle multiple tasks and projects simultaneously, consistently meet deadlines and ensure customers have great experiences.

Essential Functions & Responsibilities:

• Guest service support and issue resolution via phone and email.
• Foster relationships with guests, hotels, transportation, other vendors, and services.
• Create event and hotel (CCG/Prepaid) builds in proprietary programs/systems.
• Support Sports Experiences team with preparation of event materials throughout the planning and execution of events.
• Support event logistics such as guest check-in, ID, badges, and other items for distribution.
• Assist in fulfillment process to include ordering components, coordinating delivery of packages.
• Assist in creating and distributing event-related communications to applicable recipients (e.g. guest and hotel communications during changes).
• Work in conjunction with and communicate closely with other departments as it relates to major events:
• Compile and maintain event summary information such as tracking historic sales and hotel reporting.
• Support Accounting with billing, reconciliation, and collection process for event services.
• Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity.
• Cultivate a working knowledge of all events/services to provide customer support; assist Customer Service with incoming sales calls.

Travel

Must be adaptable with work and travel schedule, and be available to travel for work, which may include extended work hours during nights, weekends, and holidays. This position will require less than 10% travel.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Required Education and/or Experience, Knowledge, Skills, and Abilities:

• Bachelor's Degree in hospitality, sports management, business or a related field
• Minimum of 1+ years in the sports, travel and/or hospitality industry
• Proficiency in Microsoft Office applications; in particular Excel and Outlook

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:

• The ability to enter into negotiations understanding both parties needs and wants and ultimately partnering to obtain win/win results for the client, On Location and vendor.
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
• Continually striving for self-development and discovering better means of accomplishing both personal and professional goals.
• Collegiate sports and/or event operations.
• Travel & Hospitality.

Core Values:

• Out Ahead: We move with boldness and urgency, taking smart, calculated risks to push boundaries and lead the future of sports and entertainment. We play to win, driven by the relentless spirit of a challenger and the discipline of a champion.
• Oh Sh*t! Content and Experiences: Excellence is our baseline. Whether we're creating content, delivering unforgettable moments, or enabling them from behind the scenes, we bring passion, energy, and precision to everything we do. Everyone contributes to the impact—on our fans, our businesses, and each other.
• One Unstoppable Team: We're one team—driven by purpose, not divided by silos or egos. Collaboration is our competitive edge: we share openly, support consistently, and win and lose together to amplify our impact and strengthen our culture.
• Open Minded: We lead with curiosity—always open to learning from one another and valuing different voices and ideas. Embracing a range of experiences and perspectives allows bold ideas to flow more freely, and that's when great work happens.
• Own the Outcome: We own our actions and outcomes—following through, holding ourselves to a high standard, and earning trust through consistency and delivery. We play it straight—we do what's right, even when no one's watching, because integrity wins every time.

Compensation:

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, and 401k plan.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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