Job Description

Are you a proven customer success manager excited to join a global education innovator?

Isograd, a globally recognized market leader for online assessment and certification solutions for more than a decade is rapidly growing in the United States. Offering two distinct brands: Isograd Testing Services and Tosa, this innovative organization operates in 58 countries and empowers hundreds of thousands of individuals worldwide. Isograd’s vision is a world where every learner and professional holds trusted digital credentials that unlock opportunity, ensure employability, and support lifelong learning.

Isograd is seeking a talented remote Customer Success Manager to onboard, train, and support new and existing customers across the U.S. The ideal candidate will be experienced in delivering best-in-class training and support while fostering strong, long-lasting relationships with valued customers.

Major Responsibilities

• Deliver seamless customer onboarding, training, and best-in-class technology integration support
• Respond to support inquiries promptly and professionally
• Provide insightful, friendly, and effective solutions to customer issues
• Leverage expert problem-solving skills and resourcefulness to address user needs
• Collaborate with cross-functional teams, including Sales, Product, and Engineering.
• Contribute to the success of the department by suggesting process and product improvements
• Develop product training resources (documentation & video) and product marketing content
• Conduct post-sprint reviews to ensure product quality and reliability  
• Participate in pre-sales calls for product demo & QA with IT departments
• Thrive in a fast-paced, evolving environment while managing change and prioritizing customer success
• Effectively organize and manage multiple priorities, focusing on key customer outcomes

Preferred Qualifications

• Successful experience in a customer success, service, or support role
• Strong technology integration skills, with the ability to quickly adapt to new software and tools
• Demonstrated knowledge of the education market and its unique challenges (K-12 or Higher Education)
• Understanding of IT security, data privacy, and accessibility standards & compliance
• Excellent presentation and communication skills and able to convey complex information effectively
• Self-starter with experience and ability to work in a fast-paced environment
• Remote role: Ideally lives in US Central or Mountain time zones

Salary & Benefits/Company Overview

• Base Salary: $73,000 – $77,000 USD, depending on experience and location
• Isograd also offers excellent benefits such as generous PTO including a company-wide Christmas holiday week, 401k match, and health care

Founded in 2010, Isograd operates in 58 countries and consists of dedicated teams of developers, educational experts, and sales and marketing professionals. Isograd offers two distinct brands: Isograd Testing Services and Tosa. Isograd Testing Services is an enterprise-level, cloud-based assessment platform that identifies training needs and offers individualized development paths. Tosa is an internationally recognized digital skills certification solution that empowers hundreds of thousands of individuals worldwide. Isograd is a human adventure; its greatest asset is a team that shares common values such as honesty, transparency, respect, solidarity, and mutual aid.

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The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

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