Job Description

Job Title

Job Summary: Responsible for opening mail, preparing revenue batches, folding letters, running mail through postage machine answering support emails

Duties and Responsibilities

• Provide support for taxpayers, correspondence through email support.
• Ability to complete tasks by deadline and with little supervision.
• Additional responsibilities are assigned as deemed necessary on a weekly/daily basis.

Education and Experience

• Minimum 1 year in an office environment.
• Minimum 1 year customer service experience.
• Proficient in MS Word, Excel, and Outlook.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and ability to speak effectively with customers and employees.
• Ability to proofread correspondence, detect and correct errors.
• Ability to prepare routine correspondence and replies for signature with minimal guidance.
• Ability to perform basic math computations using online, desk top calculator, or creating calculations in spreadsheets.
• Ability to satisfactorily resolve routine situations based on supervisor's guidance or written or verbal instructions.

Work Environment

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Company Overview

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

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