Job Description

Job Description

Job Description

Summary

The Parts Counter Clerk is responsible for, researching service technician’s parts needs and ordering them as needed, posting parts to work orders, and customer service.

Benefits :

• Compensation: DOE
• 401(k) and matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Essential Functions

1. Ensure a safe work place at all times.  #1 Priority.
2. Process quotes and orders for assigned customers
3. Process Quote Requests and Orders in a timely fashion
4. Ensure all emergency orders are processed immediately upon being received.
5. Handle all phone calls quickly and efficiently
6. Keep work area clean and organized
7. Customer satisfaction is essential.
8. Assist the warehouse personnel to ensure freight charges are accurately billed to the customer.
9. Assist with returns and stock orders whenever needed.
10. Assist with shipping and receiving
11. Assist as needed with Parts Warranty and core returns
12. Order priority board and shop parts orders.
13. The service department is given priority for parts research and ordering
14. Participate in training with Vendors and other CMI education programs.
15. Help with annual Inventory. 
16. Other duties as assigned

Core Competencies

1. Customer Focus

2. Teamwork Oriented

3. Communication Proficiency

4. Ability to multitask.

Education and Experience

1. High School Diploma

2. Two years of experience with automotive or construction and mining parts sales a plus.

3. Experience with parts lookup and sales a must.

Physical Requirements

This is a largely sedentary role; however, some standing, bending, walking, and lifting up to 50lbs will occasionally be required.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

License/Certification:

• Driver's License (Required)

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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