Job Description

Public Safety Officer

Responsible for providing support to Public Safety operations at CW facilities. Duties may include, but not limited to, any or all of the following: patrol assigned areas of facilities and grounds and respond to emergent situations and calls for service, perform inspection tours and investigate incidents, general office or record keeping tasks, verbally de-escalate and if needed, physically restrain patients or disruptive individuals, perform weapon screening services to prevent weapons and other prohibited property from entering Children's property, secure property/evidence as needed/directed, liaison with MRMC Campus Public Safety/Security departments and local, state and federal law enforcement.

Essential functions include patrolling (by foot and vehicle) assigned areas of facilities and grounds according to established schedule and investigating unusual occurrences. Performing parking enforcement related duties, to include operating parking equipment, greeting, welcoming and directing customers. Investigating and writing incident reports on a wide variety of security-related incidents including but not limited to; crimes committed on the property, injuries sustained on the property, actual or potential loss of hospital employee, patient, or visitor property through fire, theft, damage, or vandalism. Assisting Public Safety Dispatchers working in Communication Center as needed, and dispatching appropriate personnel to perform security assignments. Answering hospital emergency lines and directing personnel appropriately. Monitoring various surveillance and alarm systems. Answering intercom and elevator calls for assistance promptly and professionally. Responding to emergency situations of various types. Performing weapon screening services at designated locations to prevent weapons and other prohibited property from entering Children's facilities. Securing property/evidence as needed and/or directed. Liaising with MRMC Campus Public Safety/Security departments and local law enforcement. Performing security inspection tours and notifying appropriate personnel of problems, as necessary. Questioning or detaining suspicious individuals or criminal violators on CW leased and/or owned properties. Restraining disorderly, combative, or injurious individuals according to established training standards as necessary to prevent imminent harm to self or others. Badges and screens visitors per the visitation policy. Determines the guest's destination and/or transportation needs. Provides precise way finding. Directs and/or escorts employees, visitors, clients, and patients to all areas of hospital, clinic, grounds, facilities, etc. Performs traffic control functions as needed. Provides basic hospital information services, including being assigned to a Welcome Center.

Education: High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required. Post high school course work in criminal justice or related field preferred.

Experience: 1+ years previous customer service experience required. 1+ years experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service preferred. 1+ years experience performing weapon screening preferred.

Knowledge, Skills and Abilities: Requires an acceptable driving record, ability to be insured by CHHS carrier. Ability to successfully complete all required organizational and department introductory and annual competency training processes. Ability to read and write in order to review and complete required incident reports and perform various recordkeeping activities. Strong interpersonal, written, and verbal communication skills are necessary in order to effectively interact with a variety of hospital employees, staff and visitors, sometimes under potentially stressful situations. Intermediate computer skills in order to utilize current and future equipment and systems (PC software applications, Microsoft Word, Excel, Access, Epic hospital software application, CAD, Incident Reporting, Surveillance Systems, Weapon Screening Technology, etc.) Analytical skills necessary in order to inspect, respond and manage emergent situations, inspect hospital areas, ensure safety and security of all hospital staff, visitors and patients, and prepare security incident reports, missing property reports, etc. Ability to successfully complete and maintain all department training requirements in physical/verbal intervention and control technique program, use of typical security/law enforcement duty equipment (baton, handcuffs, etc.) and clinical violent restraint devises. Ability to successfully complete and maintain all testing requirements under the Physical Capacity Exam (PCE). Ability to respond to emergent situations in a professional and calming disposition while maintaining effective communication.

Licenses and Certifications: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required. License Driver's License - State of Wisconsin required. Marcus Crisis Prevention Program Certification (MCPP) - Marcus Autism Center within 1 Year required.

Required for All Jobs: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

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