Job Description
Position Overview
The Non-Emergency Medical Transportation (NEMT) Driver is responsible for safely transporting patients to and from medical appointments, treatment facilities, and other approved locations. This role requires a high level of professionalism, reliability, and compassion, ensuring passengers receive timely, respectful, and compliant transportation services in accordance with company policies and regulatory requirements.
Key Responsibilities
Transportation Services
-Safely transport ambulatory, wheelchair-bound, and assisted passengers to scheduled medical appointments
-Adhere to assigned routes, pickup windows, and drop-off times
-Assist passengers entering and exiting vehicles while maintaining proper safety protocols
-Secure wheelchairs, mobility devices, and seat restraints according to training standards
Passenger Care & Interaction
-Provide courteous, respectful, and patient-focused service
-Maintain confidentiality and comply with HIPAA standards
-Monitor passengers for comfort and report concerns appropriately
-Communicate clearly with dispatch regarding delays, no-shows, or changes
Vehicle Operation & Maintenance
-Conduct pre-trip and post-trip vehicle inspections
-Maintain vehicle cleanliness and sanitation standards
-Report mechanical issues, accidents, or safety concerns immediately
-Ensure vehicles are stocked with required safety equipment
Compliance & Documentation
-Accurately complete trip logs, mileage reports, and electronic trip records
-Follow all local, state, and federal transportation regulations
-Comply with Medicaid broker, insurance, and client-specific requirements
-Maintain required licenses, certifications, and training
Required Qualifications
-Valid driver’s license with clean driving record
-Ability to pass background check, drug screening, and motor vehicle record (MVR) review
-Minimum age per state and insurance requirements (typically 21+)
-Strong communication and customer service skills
-Ability to operate GPS, dispatch apps, or mobile devices
Physical Requirements
-Ability to lift, push, or pull up to 75 lbs (wheelchairs and mobility equipment)
-Ability to assist passengers with limited mobility
-Ability to sit for extended periods and work flexible hours
Preferred Qualifications
-Prior NEMT, medical transport, or rideshare experience
-CPR / First Aid certification
-BLS Certification
-ACLS Certification
-Defensive driving or passenger assistance training
-Experience working with elderly or disabled populations
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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