Job Description

VP, Operations

Homebase Medical is getting back to basics. Our mission is to optimize the quality of life for homebound older adults, allowing them to live independently and with dignity in their own homes. We make house calls enabling access to quality wrap-around services for homebound older adults with complex health needs while improving the quality of their lives, right at home.

We offer an array of medical and chronic care services and we're backed by SCAN, a not-for-profit organization that has a history of supporting and improving the health and independence of older adults for over 45 years.

The Job

The VP, Operations is a key executive responsible for leading and scaling Homebase's operations. This role oversees operational functions, including patient engagement and access, capacity planning and scheduling operations, and account management.

The VP, Operations will drive operational excellenceensuring efficiency, scalability, and quality across all service lineswhile aligning execution with the Homebase mission and performance goals. They will partner with other members of the Homebase executive leadership team to drive operational outcomes and act as a people and culture leader for their team.

You Will

Patient Engagement & Access Leadership

• Optimize, monitor, and actively manage the end-to-end patient engagement and access funnel
• Optimize coordination and workflows around referrals from risk-bearing entities (RBEs)
• Lead call center operations, ensuring strong performance management, effective workflows, and appropriate technology utilization

Capacity Planning & Scheduling Operations

• Optimize provider scheduling and routing logistics to balance provider capacity with patient demand
• Maximize provider utilization while sustaining patient and provider experience and satisfaction
• Work with the executive team to inform decisions around geographic expansion, hiring, provider compensation, and incentives
• Partner with Product and IT teams on scheduling technology improvements, including algorithms, automation, and mobile tools
• Support the Manager of Patient Engagement on escalated issues and capacity constraints
• Monitor and manage performance against service level agreements (SLAs)

Account Management

• Oversee, coach, and lead account managers for key partners
• Monitor performance, report outcomes to partners, and drive mutual accountability on SLAs and contract performance
• Partner with Commercial Strategy & Product Innovation and Clinical Operations teams to support account managers in shaping services, business models, and clinical models aligned to partner outcomes

Operational Excellence & Continuous Improvement

• Manage operational KPIs, including setting targets and holding teams accountable for performance
• Identify opportunities and lead process improvement initiatives
• Identify opportunities for automation and technology enablement and assess the impact of related investments
• Monitor and mitigate operational risk

Cross-Functional Integration

• Coordinate with the Clinical Operations Leader to manage provider capacity, performance expectations, and clinical workflows
• Partner with Product and Technology teams to ensure operational technology and reporting requirements are met
• Support the President and VP of Commercial Strategy & Product Innovation to ensure a positive customer experience and optimized workflows
• Provide operational input and partnership with the Director of Finance to establish feedback loops on performance, capacity, and operational adjustments

Team Leadership & Development

• Manage direct reports and provide coaching to support effective team leadership, goal-setting, feedback, and performance reviews
• Make hiring decisions to support team growth and organizational needs
• Build an operational team culture focused on excellence, accountability, continuous improvement, collaboration, and patient-centered care

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

• 10+ years of leadership experience in healthcare operations or logistics-intensive service delivery
• Proven success scaling field-based and patient engagement operations
• Experience managing key partnerships and driving mutual accountability and performance
• Strong expertise in process optimization, technology integration, and operational performance management
• Effective partnership, communication, and change leadership skills
• Bachelor's degree required; MBA, MHA, or related graduate degree preferred

What's in it for you?

• Base Pay Range: $177,500-$244,648 Salary + Bonus
• Work Mode: Mostly Remote
• Medical, Dental, Vision insurance
• Generous PTO and Holiday pay
• 401k with 5% safe harbor contribution
• Work-life balance
• And much more!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

At Homebase Medical we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Homebase Medical is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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